Delete Your Account

You can delete your theTopView account at any time, either from inside the app or by writing to us. Deleting your account is permanent and cannot be undone.

Option 1 — Delete from inside the app

This is the fastest method and takes effect immediately.

1. Open the theTopView app and go to your Profile.
2. Tap Settings.
3. Select Account.
4. Tap Delete Account.
5. Follow the prompts to confirm and permanently remove your account and data from the platform.

Option 2 — Request deletion by email

If you no longer have the app installed, or you cannot sign in, you can ask us to delete your account for you.

• Write to support@thetopview.app with the subject Account deletion request.
• Send the message from the email address registered to the account, and include your theTopView username.
• If we cannot confirm from the message that you own the account, we will ask you for additional verification before deleting anything. This protects you from someone else deleting your account.
• We complete verified deletion requests within 30 days of receiving them, in line with our obligations under the GDPR.

Option 3 — Delete your data without closing your account

You do not have to delete your whole account to remove your data. You can:

• Delete individual content from inside the app at any time — posts, reTops, playlists, stories and comments. Removing an item also removes the media uploaded with it.
• Ask us to erase a category of data while keeping your account open. Email support@thetopview.app with the subject Data deletion request, from the address registered to the account, and tell us which data you want removed.

We handle these the same way as account deletion requests: we verify that the request comes from the account holder, and we complete verified requests within 30 days. Where we are legally required to keep something, we will tell you what and why.

What is deleted

When your account is deleted we remove your account record and the personal data attached to it, including:

• Your profile: username, display name, email address, date of birth, country, profile picture and biography.
• Your sign-in credentials and authentication records.
• Content you created: posts, reTops, playlists, stories, comments and the media files uploaded with them.
• Your activity records: likes, follows and followers, saved and pinned items, viewing history and search history.
• Your device push notification tokens, so we stop sending you notifications.
• Your notification, privacy and personalisation settings.

What is retained, and for how long

A limited amount of data may be kept after deletion where the law requires it or where we need it to protect other users. As set out in our Privacy Policy:

• Account records may be retained for up to 24 months after closure to comply with legal obligations, resolve disputes and enforce our terms.
• Support tickets and correspondence may be retained for up to 24 months from the date the ticket was closed.
• Records relating to safety, moderation or abuse may be retained where necessary to prevent the banned or reported behaviour from recurring.
• Aggregated or anonymised statistics that can no longer be linked to you may be retained indefinitely.

Content that other users have saved or re-shared may continue to exist in their own accounts, detached from your profile.

Before you delete

Deletion is irreversible. Your username is released and your content cannot be recovered, restored or transferred to a new account afterwards. If there is anything you want to keep, save it before you confirm.

Questions

If anything here is unclear, or you want to know exactly what data we hold about you before deciding, contact us at support@thetopview.app.