Contact

Getting in touch

One person reads all of this, so a specific message gets a faster answer than a thorough one.

Support and bug reports

Write to support@thetopview.app. For anything that went wrong in the app, three things make a report answerable: what you did, what happened instead, and which device and app version you are on. The app version is at the bottom of Settings.

Your account and your data

Deleting your account is done from inside the app, under Settings → Account, and it does not require asking anyone. If you cannot get into the account, the account deletion page covers that case.

For the rights the GDPR gives you over your data — access, correction, portability, erasure, objection — write to the same address and say which one you are exercising. What is held and why is set out in the privacy policy.

Reporting content

Reporting a post, a comment or an account from inside the app is faster than email and goes into the same moderation queue with the context already attached. Use email for things the in-app report cannot express — a pattern of behaviour across accounts, or anything involving immediate risk to someone.

Copyright

Copyright claims and counter-notices go to the support address and are handled under the procedure in the Terms of Service.

Before you write

A fair number of questions are answered in the guides — particularly the ones about privacy controls, which is where most confusion starts.